Mortgage point-of-sale & digital lending
LenderCX is a complete digital mortgage experience — borrower application, LOS-synced pipelines, a lending CRM, payments, e-sign, two-way messaging, and guideline answers that cite the section they read — where every form, workflow, report, and brand is editable by your own team. No vendor tickets. No professional-services quarters.
Why lenders switch
Incumbent point-of-sale platforms let you adjust parameters inside vendor-defined structures. LenderCX lets your team author the structures themselves — change a question, reroute a workflow, reskin a portal — in an afternoon, in a browser, without us.
Modern step-wizard application with tap-to-advance choice cards, autosave & resume, conditional paths, and a self-building review screen — every step, question, and word editable by your admin.
Bidirectional sync on a 504-binding mapping registry: pipeline, milestones, documents, rate locks, loan creation, underwriting conditions mirrored into borrower document requests, and write-back with dry-run safety. Field mapping managed by your admin — no vendor engagement to remap.
Drag-and-drop forms, journey designer, state-machine workflows with error branches, loops and scheduled follow-ons, a visual report builder with pivots and subtotals, PDF templates, admin-authored API endpoints that call outside systems, and a scheduler — the whole platform is built from blocks your team edits.
Card + ACH payment requests by text or email (PCI SAQ A — card data never touches our servers), two-way SMS with consent management, NPS surveys, and coordinate-placed multi-recipient e-sign.
Document intelligence that reads paystubs, W-2s and tax forms in our own cloud, a loan officer's assistant that proposes and never writes, an autonomous follow-up loop that chases stalled files conversationally, and an eligibility engine with agency citations — all behind a strict no-PII-to-outside-AI firewall.
Author a golden experience once and distribute it to child brands with drift detection — each portal fully re-skinned from a branding editor. One deployment, many brands.
The Guideline Knowledge Engine answers an underwriting question from the Fannie Mae Selling Guide, HUD 4000.1, the VA Lenders Handbook, USDA HB-1-3555 and your own credit policy — every passage rendered from the stored guide text with its section, edition and page, never from the model's memory. Inside the loan officer's assistant too.
Map your current loan process by role, let the platform match each step to what it automates, see the hours and dollars it returns, and accept the recommendations as a draft workflow of your own. The assessment report comes out in your branding.
Leads with a timeline and a today queue, routing rules with service-level escalation, branches and lead sources, referral-partner scorecards, and click-to-call — on the same platform as the application, so a lead becomes a loan without a hand-off.
Security & compliance posture
The brand family
LenderCX is the first …CX brand on the Vertacore engine — mortgage and consumer lending today, with the same composable platform ready for every regulated industry that collects structured applications, runs a process, and syncs a system of record.
Try it before a demo
Tick the work your people do on every loan and the assessment shows the hours LenderCX takes off them. Your name, work email and company unlock the dollars and a downloadable report. Nothing is ever sent to your address.
The product is running in production today — reskinnable in front of you, with an application you can complete on your phone.